General Questions

• What is Fabkids?
• Where are FabKids shoes and clothes made?
• Does Fabkids carry Toddler shoe sizes?
• Why is it that there isn't that much selection of shoes for boys?
• Who owns FabKids?
• What is the phone number for customer service?

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My Account

• Why haven't I been receiving Fabkids emails?
• How do I update my email address?
• I am unable to login to my account.
• How do I update my phone number?
• How do I reactivate my account/membership?
• How do I update my address?

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VIP Membership

• How do I skip the month?
• Can I cancel my membership?
• When does FabKids charge me?
• Am I able to cancel my membership online?
• How do I use my Member Credit?
• Do I have to make a purchase each month?

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Shipping, Returns, & Exchanges

• Can I track my shipment? When will it arrive?
• When will I see my account be credited for my return?
• Where do you ship?
• Where does FabKids ship from?
• Why did I not receive an email when my order was canceled?

Shopping on Fabkids.com

• Where are FabKids shoes and clothes made?
• When does FabKids have sales?
• Why does FabKids run out of specific sizes more quickly?
• What if I don't like my selections?
• What sizes does Fabkids offer?
• When do you restock items?

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REWARDS PROGRAM

• How can I earn Reward Points?
• When will my Reward Points expire?
• What are FabKids reward points?