General

General Questions

• What is Fabkids?
• Where are FabKids shoes and clothes made
• Does FabKids carry Toddler shoe sizes?
• What is the phone number for customer service?
• Where does FabKids ship from?
• How is FabKids so cheap?

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My Account

• Why haven't I been receiving my FabKids emails?
• How do I update my email address?
• I am unable to login to my account.
• How do I update my phone number?
• How do I reactivate my account/membership?
• How do I update my address?

VIP Membership

• How do I skip the month?
• Can I cancel my membership?
• When does Fabkids charge me?
• Am I able to cancel my membership online?
• How do I use my member credit?
• Do I have to purchase an item every month?

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Shipping, Returns, & Exchanges

• Can I track my shipment? When will it arrive?
• When will I see my account be credited for my return?
• Where do you ship?
• Why did I not receive an email when my order was canceled?
• When am I charged for my purchase?

Shopping on Fabkids.com

• Why does FabKids run out of specific sizes more quickly?
• What if I don't like my selections?
• What sizes does FabKids offer?
• When do you restock items?
• Does FabKids have plans to expand the boys’ collection?
• Does FabKids charge sales tax?

REWARDS PROGRAM

• How can I earn Reward Points?
• When will my Reward Points expire?
• What are FabKids reward points?