COVID-19 Information

• What is FabKids doing to protect the health and safety of its employees?
• Are there any changes to the return policy given current circumstances?
• Are packages safe to receive right now?
• Will there be any delays with shipping, returns, or exchanges?

General Questions

• Where else can I buy FabKids?
• Are you on social media?
• How do I contact you?
• What is FabKids?
• Do you carry Toddler shoe sizes?
• What if I don't like my selections?

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My Account

• I am unable to login to my account.
• How do I update my phone number?
• How do I update my address?
• How do I update my email address?
• How do I unsubscribe from emails?
• Why haven't I been receiving my FabKids emails?

VIP Membership

• How do I use my member credit?
• How does the FabKids VIP membership work?
• Do I have to make a purchase each month?
• How do I enroll into the FabKids VIP Membership Program?
• Do I have to purchase an item every month?
• How will I be notified to skip the month?

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Shipping, Returns, & Exchanges

• Why did I not receive an email when my order was canceled?
• When am I charged for my purchase?
• Where do you ship?
• What is your exchange and return policy?
• When will I see my account be credited for my return?
• Can I track my shipment? When will it arrive?

Shopping on Fabkids.com

• Why do you always run out on the biggest sizes for your product?
• What sizes does FabKids offer?
• Do you have plans to expand your boys line?
• When do you restock items?
• Why do you always run out of the large sizes of your product?
• What are your hours of operation?

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Rewards Program

• When will my Reward Points expire?
• How can I earn Reward Points?
• What are the VIP membership perks?