General Questions

• Who owns FabKids?
• Where is FabKids located?
• Where are FabKids shoes and clothes made?
• Where else can I buy FabKids?
• Are you on social media?
• How do I contact you?

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My Account

• I am unable to login to my account.
• How do I update my phone number?
• How do I update my address?
• How do I update my email address?
• How do I unsubscribe from emails?
• Why haven't I been receiving my FabKids emails?

VIP Membership

• When does FabKids charge me?
• Is FabKids a Scam or Ripoff?
• Am I able to cancel my membership online?
• How do I use my member credit?
• How does the FabKids VIP membership work?
• Do I have to make a purchase each month?

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Shipping, Returns, & Exchanges

• Where does FabKids ship from?
• Why did I not receive an email when my order was canceled?
• When am I charged for my purchase?
• Where do you ship?
• What is your exchange and return policy?
• When will I see my account be credited for my return?

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Shopping on Fabkids.com

• How can I be confident that FabKids is reliable and safe to shop with?
• When does FabKids have sales?
• How is FabKids so cheap?
• I am having problems creating an order, can you help?
• Why does FabKids run out of specific sizes more quickly?
• What sizes does FabKids offer?

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Rewards Program

• What are FabKids reward points?
• When will my Reward Points expire?
• How can I earn Reward Points?
• What are the VIP membership perks?