Can I cancel my membership anytime?

Yes, but we hate to see you go! There is no cancellation fee and you can cancel anytime. You may cancel your membership by calling one of our customer service representatives at 1-855-322-5437. (24 hours, 7 days a week). You may also cancel by contacting us via online live chat or by visiting your Account Info page.

If you cancel your VIP membership, you can still shop the site at retail prices and redeem any unused promotional VIP Credits left on your account. Remember that VIP Credits expire after 12 months of purchase—but don’t worry, we’ll remind you to use them!

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