FabKids strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the date of shipment and in new, unused condition with original tags and packaging.
Return instructions for US and APO/FPO:
FabKids offers 3 easy and free return options: (1) return for FabKids membership or store credit; (2) exchange for another item; (3) return for full a refund*. Return shipping and handling for non-contiguous U.S. territories, including Alaska, Hawaii, and APOs, is $9.
Return instructions for Canada:
In order to offer the highest level of service and mitigate any issues related to out of stock items, exchanges are not offered in Canada at this time. If you would like to exchange an item, please return the item and place a new order. Please note: new orders are subject to standard shipping rates.
For returns from Canada, please call Member Services anytime at 1-855-FAB-KIDS, 24 hours a day, 7 days a week. Member Services will create a Return Merchandise Authorization (RMA) number that you can write down for your records. After speaking with Member Services, go to your Order History in your FabKids account and find the order you'd like to return. Click on "Print your return details” and print the form. This form should have the Order number and RMA number already filled in for you. Please prepare a package and include the completed form. Ship the package using a local shipping carrier to the following address:
8161 National Turnpike
Louisville, KY 40214
Please note that any membership or store credit used to pay for an order will be returned in the same format and will not be eligible for a refund to a credit card.
*We’re extending our FREE* return and exchange policy to 60 days on all orders placed between March 1, 2020, and September 14, 2020.
*Rewards points associated with the purchase will be deducted from your account if you do choose a refund.
SHIPPING YOUR RETURN & EXCHANGES
Returns and exchanges are easy! Just print your return label and return packing slip by visiting the Order History page under My Account. Then follow these steps: